This policy applies to all information received and collected from customers. We collect customer information from a number of sources including:
• Information given directly by the customer such as through transactions online, over the phone, in person, through surveys, participation in discussion boards and website registrations
• Information from other sources such as companies that help us update our records and
• Information automatically collected when customers visit our website such as via cookies and device information
If you purchase a product or service from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, Email, and postal address) and financial information (such as credit card number, expiration date). We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.
2. Returns Policy
If for any reason you are not completely satisfied with your purchase we will give you a 7 days money-back guarantee from the time you purchased the goods. Please email us at [email protected] within that time if you are not satisfied with your purchase so that we can resolve any problems.
If for any reason you wish to exchange your product for alternative colour we will give you a 14 days from the purchase date. Please email us at [email protected] within that time frame to arrange exchange of goods.
This refund & exchange policy does not apply to goods which have been worn or used, damaged after delivery, or if any attempt has been made to alter the product or if they have been dropped or broken. All products must be returned in their original condition. All postage and insurance costs are to be paid by the buyer.
We recommend that you return the product via Registered post and that you pre pay all postage. You assume any risk of lost, theft or damaged goods during transit & delivery; therefore advise you take out freight insurance with your postal carrier. Blakk will not be responsible for parcels lost or damaged in transit if you choose not to insure.
3. Customer access to their information
Customers have the right to access and modify their personal information held by Blakk Hair Extensions. Customers can access and change personal information by contacting us. We encourage customers to contact us in order to keep their personal information up to date.
Blakk Hair Extensions takes appropriate measures to keep personal information secure. We have implemented appropriate physical and electronic procedures to protect the personal information we collect. Customers are responsible for maintaining the confidentiality of their account details including their password, and for any activity undertaken in their account.
Due to its nature, transmission of information via the internet is not completely secure. Although we will protect your personal data in accordance with this policy, we cannot guarantee the security of any data transmitted to our websites and any transmission is at the customer’s risk.
5. Contact us
If customers have any questions or concerns about our collection, use or disclosure of personal information, or you wish to make a complaint in relation to our privacy practices, please contact us via our website.
Business Name: Blakk
Email: [email protected]
State/Region: Western Australia
Zip Code: 6021