Company Policy / Terms and Conditions
- Collection of Information
In order to use the Blakk website, we may require information from you in order to provide the best service possible. All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including Email. Any information collected by Blakk is collected via correspondence from you or your company. This may be via the telephone, Email, mail, fax or directly through our website.
- Use of Collection Information
Any details collected from Blakk customers is required in order to provide you with our products and/or services, and a high level of customer service. Correspondence is recorded in order to provide service references, and to assist in our staff development.
- Storage of Collected Information from our Website
The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When Credit Card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete Credit Card details. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. If you have any questions about security on our Website, you can email us at [email protected]
- Access to Collected Information
If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us at [email protected]
If you purchase a product or service from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, Email, and postal address) and financial information (such as credit card number, expiration date). We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.
Blakk uses personally identifiable information for essential communications, such as emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional Emails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing us at [email protected]
- Third Parties
Blakk may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service. These third parties are prohibited from using your personally identifiable information for any other purpose. Blakk does not share any information with third parties for any unknown or unrelated uses.
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.
Links on the Blakk site to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name of www.blakk.com.au.
- Blakk Security Policy
Blakk uses the eWAY Payment Gateway for its online credit card transactions. eWAY processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet. All online credit card transactions performed on this site using the eWAY gateway are secured payments.
- Payments are fully automated with an immediate response.
- Your complete credit card number cannot be viewed by Blakk or any outside party.
- All transactions are performed under 128 Bit SSL Certificate.
- All transaction data is encrypted for storage within eWAY’s bank-grade data centre, further protecting your credit card data.
- eWAY is an authorised third party processor for all the major Australian banks.
- eWAY at no time touches your funds; all monies are directly transferred from your credit card to the merchant account held by Blakk.
For more information about eWAY and online credit card payments, please visit www.eWAY.com.au
- No Resale
Blakk tape & weft extensions are strictly available for purchase for hairdressing professionals only. When you create a client account with Blakk to purchase these products you are not authorised to on-sell the items to third parties. They are for the use of services to the purchasers account only. Any client accounts found on-selling these items to other parties will be immediately and permanently suspended.
- Delivery Policy
After placing an order, you will receive an email confirmation from Australia Post containing your delivery details). We will normally email an invoice of your order on the same day as it was dispatched.
We will attempt to dispatch your goods on the same day the order was placed when it is received to Blakk head office before 2pm AWST. Orders are usually sent via the Australia Post, Express Post network and are delivered within 1-3 working days; however if goods are unavailable you will be notified, no payment shall be deducted from your bank account and no delivery will occur. Areas outside of the metropolitan network of Australia Post will also take longer. If you wish to query a delivery please contact us at [email protected]
For urgent deliveries of orders within metropolitan Perth, a same day courier service is available. The same day courier service is charged dependant on location. The purchaser must inquire about the costing prior to selecting this service. Depending on distance, most orders are delivered within 3-5 hours from placing order.
As Blakk uses third party providers for deliveries of orders, we cannot accept responsibility for delayed deliveries, nor do we pay any remuneration for loss of income for late deliveries. We will provide you with tracking numbers (when email address is received) and contact details of freight providers when tracing order deliveries.
- Warranty, Returns, Refunds & Exchanges
If for any reason you are not completely satisfied with your purchase we will give you a 14 day money-back guarantee from the time you purchased the goods. Please email us at [email protected] within that time if you are not satisfied with your purchase so that we can resolve any problems.
If for any reason you wish to exchange your product for alternative colour we will also give you 14 days from the purchase date. Please email us at [email protected] within that time frame to arrange exchange of goods.
All Blakk Hair Extensions are covered with a 45day manufacturers warranty against defects. Blakk offers no warranty on hair where the colour of the hair has been altered in anyway. Blakk offers no warranty or guarantee on the hair that has not been correctly installed by a professional. Blakk offers no warranty on hair that has not been correctly maintained by the client with the correct after care.(Please read our maintance guide to assist you with this) If we do accept the hair for appraisal in respects to claiming a warranty there is a process for us to follow before we can decide what action will be taken with respects to the warranty. This process can take 1-3 weeks before an outcome can be determined.
This refund & exchange policy does not apply to goods which have been worn or used, damaged after delivery, if any attempt has been made to alter the product or if they have been dropped or broken. All products must be returned in their original condition.
If you purchase via the After Pay payment gateway please note that all refunds will incur a administration fee equivalent to the fee that is charged to us by After Pay.
All postage and insurance costs are to be paid by the buyer. It is recommended that you return the product via Registered post and that you pre pay all postage. You assume any risk of lost, theft or damaged goods during transit & delivery; therefore advise you take out freight insurance with your postal carrier. Blakk will not be responsible for parcels lost or damaged in transit if you choose not to insure.