Frequently Asked Questions
What products can I use on my extensions?
The main purpose of sulfates is to create suds. It is an inexpensive lathering agent that will dry out your hair and damage hair follicles. Additionally, sulfates strip color with each and every wash for those of you who color your hair. Further, the over drying of your hair causes breakage. There are however, better alternatives that can perform the same function with fewer suds. Most shampoos on the market today contain some type of sulfate, so make sure you read the ingredients, even if the brand claims to be chemical or sulfate free. Words describing sulphates on your ingredients list: Sodium Lauryl Sulfate (or SLS), Sodium Laureth Sulfate (or SLES), Amonium Laureth Sulfate, Sodium Laureth Sulfate, Sodium Lauryl Sulfate, Myreth Sulfate (the mildest form of sulfate), TEA Lauryl sulfate, Ammonium Xylene Sulfonate, Sulfer, TEA Dodecylbenzene, Selenium Sulfides, and almost anything else that ends in sulfate, sulfonate, or sulfide. A good alternative for sulfates to look for is Disodium Laureth Sulfosuccinate, a natural sulfate created from palm kernels so it does not have the same damaging effects.
Protein can and will cause tangling and matting. Damage can happen instantly and is irreversible after just one use of a protein based product. High levels of protein are usually found in products that ‘repair’ or ‘reconstruct’ or targeted at heavily chemically treated hair. Avoid these words on the ingredient list: Cocodimonium hydroxypropyl hydrolyzed casein, Cocodimonium hydroxypropyl hydrolyzed collagen, Cocodimonium hydroxypropyl hydrolyzed hair keratin, Cocodimonium hydroxypropyl hydrolyzed keratin, Cocodimonium hydroxypropyl hydrolyzed rice protein, Cocodimonium hydroxypropyl hydrolyzed silk, Cocodimonium hydroxypropyl hydrolyzed soy protein, Cocodimonium hydroxypropyl hydrolysed, Wheat protein, Cocodimonium hydroxypropyl silk amino acids, Cocoyl hydrolyzed collagen, Cocoyl hydrolyzed keratin, Hydrolyzed keratin, Hydrolyzed oat flour, Hydrolyzed silk, Hydrolyzed silk protein, Hydrolyzed soy protein, Hydrolyzed wheat protein, Hydrolyzed wheat protein, Keratin, Potassium cocoyl hydrolyzed collagen, TEA-cocoyl hydrolyzed collagen, TEA-cocoyl hydrolyzed soy protein.
Why have my extensions fallen out?
How long will my order take to arrive? Can I arrange a same day courier?
What if my order does not arrive when expected?
Does every set of extensions come in a Blakk box?
Every full head (40pcs) comes in a Blakk presentation box that can be easily stacked to store extensions. Alternatively it can be given to the client for safe keeping. If your order has two lots of 20pcs, they will come in one Blakk presentation box, not two separate boxes. If your order is simply one half head and nothing else, that too will come in a Blakk box. If you were to order two full heads, then you would will receive two Blakk presentation boxes.
Can I exchange or return my recent purchase?
Yes, but only if the products are unused, undamaged and in its original packaging. You must make contact with us at [email protected] prior to returning products to ensure all the appropriate information is enclosed with the return/exchange. You must also ensure it falls within all our company policy guidelines.